You are obliged to verify your account and to provide additional information if you wish to trade Bitcoin with Rupiah. This verification process is needed in order to prevent fraud and to comply with the KYC and Anti Money Laundering regulation in Indonesia. Your data can also be used to prove your identity when you […]
For Indonesian citizen, you may use your SIM (Surat Ijin Mengemudi) or passport. Using any other ID other than those three is not allowed. For expatriates, the only document we can accept is your passport or KITAS. Using any other ID other than those two is not allowed.
I have been trying to send my picture and a scan of my passport but I keep on failing. Why is this happening?
Please check again the size of your file. We will only accept your photo and ID scan if they are not bigger than 2 MB per file. Please make sure that your internet connection is stable.
You can find the reason why your files were rejected by our team from the e-mail we sent you. Usually, these are the reasons why your documents were rejected: The picture/scan of your ID that you sent us were either too dark, blurry or unreadable. Your current ID cannot be accepted and is considered invalid. ID documents […]
Every verification process is applied to members that have done transactions involving Rupiah. For members who only trade, deposit and withdraw cryptocurrencies are not required to undergo the verification process but please note that you can only withdraw 10 million IDR per day and its equivalent in cryptocurrency if you do not verify your account. […]
No, you only need to go through the verification process one time and afterwards you can do transactions without any hassle. We will notify you via e-mail if your verification application has been approved. To learn more about our verification process, you can watch the following video:
As long as you have submitted the correct information to our team, your verification process will be done automatically in less than 12 hours and your account is successfully verified. But if your data seems to be incorrect, you will be notified via e-mail that your account fails the verification process. You will be required to […]
If you have not verified your account, you can click on ‘change name?’ and provide the reason why you want to change your VIP account . Example for eligible reason are: Wrong name spelling, want to change to parent’s name because still underage, or to spouse’s name because doesn’t have own bank account. If the […]
Wait for a couple of minutes until you receive the email in your inbox. You might want to check your spam folder. If you still not receive your email, please contact our support at [email protected]